Return Policy

You have up to 14 days upon receiving your shipment to return items purchased. We will not accept any returns after 14 days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you received the wrong order to request a return as soon as you receive your items.

To request a return, you can contact us at orders@heirclo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your returned order, we will process a refund to your original payment method.

We will not accept any “HEIR”  items not bought through heirclo.com for returns, exchange or refunds. All of our official products are only sold via our online store. View more information in our Terms of Service

Shipping charges, as well as customs duties and taxes, are non-refundable.

You can always contact us for any return question at support@heirclo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

As our procedure we already check our products,

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return and refund the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If your return doesn’t include an exchange, then we will refund you.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@heirclo.com.

Disclaimer

Frequent returns or unusual patterns/activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our Terms of Service